Frequently Asked Questions
Everything you need to know about your Souza! shopping experience.
What is the typical shipping time for orders?
Standard shipping usually takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please note that final sale items are not eligible for return or exchange.
How do I determine the right size for me?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own for the best fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer buy-now-pay-later options via Klarna.
How can I track my order once it has shipped?
Once your order is dispatched, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery status.
Are your materials sustainably sourced?
At Souza!, we are committed to ethical fashion. We prioritize organic cotton, recycled fibers, and work exclusively with manufacturers who follow fair labor practices.