Returns & Exchanges
At Souza!, we want you to be completely satisfied with your fashion purchase. If your items aren't the perfect fit, you can return or exchange them within 30 days of delivery provided they are in original, unworn condition.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Securely place the items in their original packaging, ensuring all tags are attached and the packing slip is included inside the box.
Attach the Label
Download and print your pre-paid shipping label from the portal, then affix it clearly to the outside of your return package.
Drop Off and Refund
Hand your package to the designated carrier; once we receive and inspect your items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing